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SIR30216 Certificate III in Retail


The SIR30216 Certificate III in Retail entry-level qualification is designed to give you the core foundation skills and practical knowledge you need to succeed in the retail industry. The qualification will allow an individual to supervise other team members and monitor day-to-day workplace operations. 


The industry recognises this course as providing skills and knowledge to perform various retail operations tasks, such as cash handling, sales and service, merchandising, stock control and workplace safety duties and delivering on organisational expectations.

The qualification provides a pathway to work in a diverse range of retail settings, including specialty retailers, supermarkets, department stores and quick-service restaurants.

Eligibility Requirements

There are no entry requirements for this qualification

To be eligible to participate, the requirements are :

  • Student must be 16 years or above and not enrolled at school


  • Aged 16 years or over, enrolled in school and undertaking training through training guarantee for SACE Students
  • Students must reside in South Australia.
  • Students must be an Australian Citizen, Permanent Resident or hold a Humanitarian Visa
  • Students should meet the minimum LLN requirements of the course
  • Students are employed in the industry and the Employer is eligible for the program
  • Visit  www.skills.sa.gov.au for eligibility criteria or  click here.
To Enquire about the Course, Please fill the form below
Fee Structure

This course is subsidised through the Government of South Australia’s subsidised training indicative https://www.skills.sa.gov.au/subsidised-eligibility. The eligibility check is an indication only and does not confirm the eligibility status. Eligibility verification will take place during the enrolment 

If eligible for subsidised training, apprentices and trainees are required to pay a Student Contribution Fee. The Student Contribution Fees are charged minimum at the rate of $0.25 per nominal hour for each unit of competency/module to be calculated at the commencement of the unit of competency/module.

If agreed between the employer and the apprentice/trainee, student contribution fees can be paid by the employer.

Job Trainer

Job Trainer provides school leavers, young people, and job seekers access to the training they need to get a job or develop new skills in responding to growing demand and creating pathways to future careers.

Students will pay Job Trainer rates if they meet eligibility criteria.

Job Trainer Eligibility

To access low-fee training through Job Trainer, student need to meet following eligibility requirements:

  • Not currently employed, or
  • Aged between 17 and 24 years and not enrolled in school, or
  • Hold a Health Care, Pensioner or Veteran Affairs concession card

For full details, please visit (https://providers.skills.sa.gov.au/deliver/jobtrainer)

Funding is available for Local Students ONLY under the skilling SA Program:

Standard Fee $2216

Job Trainer Concession fee $1216

Fee for Service $4550

The student tuition fees published are subject to change given individual circumstances at enrolment.

In some cases though, students may be eligible for a partial or full exemption. School based apprentices and trainees are not required to pay a student contribution fee while they are still at school but may be required to pay fees once the training contract has been converted to full-time or part-time post school.

Employer would pay the gap fees for the course.

(this is non-refundable should a student decide to withdraw or not complete the qualification).

Possible Career Outcomes

Frontline sales assistant

customer service representative

retail supervisor

team leader

senior sales assistant.


After achieving SIR30216 Certificate III in Retail, individuals could progress to SIR40316 Certificate IV in Retail Management, or to Certificate IV qualifications in other service industry fields.

Course Outline

To achieve the qualification a total of thirteen (13) units of competency must be completed, including eight (8) core units and five (5) elective units. 

Elective units are decided upon consultation with the Employer.

Unit CodeUnit NameHoursCore/Elective
SIRXCEG001Engage the customer30CORE
SIRXCEG002Assist with customer difficulties40CORE
SIRXCEG003Build customer relationships and loyalty40CORE
SIRXCOM002Work effectively in a team30CORE
SIRXIND001Work effectively in a service environment45CORE
SIRXRSK001Identify and respond to security risks30CORE
SIRXSLS001Sell to the retail customer20CORE
SIRXWHS002Contribute to workplace health and safety20CORE
SIRRINV001 Receive and handle retail stock35ELECTIVE
SIRXIND003 Organise personal work requirements20ELECTIVE
SIRRFSA001 Handle Food safety in a retail environment40ELECTIVE
SITXFSA001 Use hygienic practices for food safety15ELECTIVE
SITHFAB005Prepare and serve espresso coffee30ELECTIVE

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